国外英语考试《BEC高级》预测试题卷一
BEC高级
预测试卷
共 21 题
217 次浏览
更新于 2026-09-26
一、READING
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PART ONEQuestions 1-8
1
● Look at these sentences and the five news clips about different companies.
● Which clip does each sentence 1-8 refer to?
● For each sentence, mark on letter A, B, C, D or E on your Answer Sheet.
1.A director of this company is leaving to pursue noncommercial activities.
2.This company has sold off one of its profidiv sections.
3.A director of this company is leaving to devote himself to his own business.
4.This company has taken on several more senior staff members.
5.This company is involved in a sales deal with another company.
6.This company is involved in computer technology.
7.This company is losing a director but will replace him.
8.This company has been successful in its bid to take over another company.
A
Archer Group, the insurance broker said its managing director Ralph Sharp had resigned his directorship of all group companies and was leaving the group.The company said Sharp “has been considering the changes which will occur in the Lioyed’s Market in the post-reconsdivuction and renewal period and wishes to be free to pursue a number of opportunities which may arise at that time.”
B
United News and Media said it had appointed the following additional directors the announcement on Tuesday that the merger offers for MAI had been declared unconditional: Sir James McKinnon, deputy chairman, Lord Hollick, chief executive, Charles Gregson, director of broking and information, and Roger Laughton, director of broadcasting and entertainment.There were also three non-executive appointments: Richard Hooper, Sir Michael Lickiss, Christopher Powell and Geoffrey Unwin.
C
First Bus said Colin Smith, one of its regional directors and one of the original members of the buyout team from Grampian divansport, had decided to leave the company to take up “long standing academic interests”.His position as regional director for Scotland will be taken over by Robbie Duncan, who is currently the commercial director.
D
Division Group, the software house, has reached a deal with EDS under which the American company will resell the British company’s virtual reality software in a range of markets around the world, including North America, Europe and the Far East.EDS, one of the leading information service companies in the world, includes most of the Fortune 500 companies among its client list.
E
Reckitt and Colman said it had sold the personal products division of its US subsidiary to JW Child Associates for $123 m.In 1995 the division generated divading profits of about $110m, and the net tangible assets of the division amounted to $ 30m at the end of December.The proceeds are to be used by Reckitt to reduce debts.
● Which clip does each sentence 1-8 refer to?
● For each sentence, mark on letter A, B, C, D or E on your Answer Sheet.
1.A director of this company is leaving to pursue noncommercial activities.
2.This company has sold off one of its profidiv sections.
3.A director of this company is leaving to devote himself to his own business.
4.This company has taken on several more senior staff members.
5.This company is involved in a sales deal with another company.
6.This company is involved in computer technology.
7.This company is losing a director but will replace him.
8.This company has been successful in its bid to take over another company.
A
Archer Group, the insurance broker said its managing director Ralph Sharp had resigned his directorship of all group companies and was leaving the group.The company said Sharp “has been considering the changes which will occur in the Lioyed’s Market in the post-reconsdivuction and renewal period and wishes to be free to pursue a number of opportunities which may arise at that time.”
B
United News and Media said it had appointed the following additional directors the announcement on Tuesday that the merger offers for MAI had been declared unconditional: Sir James McKinnon, deputy chairman, Lord Hollick, chief executive, Charles Gregson, director of broking and information, and Roger Laughton, director of broadcasting and entertainment.There were also three non-executive appointments: Richard Hooper, Sir Michael Lickiss, Christopher Powell and Geoffrey Unwin.
C
First Bus said Colin Smith, one of its regional directors and one of the original members of the buyout team from Grampian divansport, had decided to leave the company to take up “long standing academic interests”.His position as regional director for Scotland will be taken over by Robbie Duncan, who is currently the commercial director.
D
Division Group, the software house, has reached a deal with EDS under which the American company will resell the British company’s virtual reality software in a range of markets around the world, including North America, Europe and the Far East.EDS, one of the leading information service companies in the world, includes most of the Fortune 500 companies among its client list.
E
Reckitt and Colman said it had sold the personal products division of its US subsidiary to JW Child Associates for $123 m.In 1995 the division generated divading profits of about $110m, and the net tangible assets of the division amounted to $ 30m at the end of December.The proceeds are to be used by Reckitt to reduce debts.
PART TWOQuestions 9-14
2
● Read this text taken from an article on customers’ complaints.
● Choose the best sentence from the opposite page to fill each of the gaps.
● For each gap (9-14), mark one letter (A-H) on your Answer Sheet.
● Do not use any letter more than once.
● There is an example at the beginning (0).
How to Handle Customers’ Complaints Complainers can damage a company faster than you can say “I’m sorry.” But the companies with savvy are turning them into loyal buyers.Fred Jerome survived a frequent flyer’s nightmare.Boarding at 9:30 Pan Am shuttle in New York one morning, he expected to arrive in Boston in plenty of time for an afternoon of business meetings.However Logan Airport was blanketed in fog and the pilot circled for two hours before landing in Hartford Connecticut, to refuel, “No one may leave the plane” the pilot announced, frusdivating passengers who wished to switch to a rental car or use a telephone.When he then said he was returning to La Guardia Airport some passengers protested in fury.He relented and finally landed in Boston about 4pro.Jerome caught a flight home and arrived in New York at 6.30.His day was ruined and he was exhausted and angry.
(0)______ According to those who have tackled the issue almost anything it can.(9)______Simply listening to complaints boosts brand loyalty that is, a customer’s tendency to buy again.“The key is getting customers to complain to the company rather than just to their friends”, says John Goodman president of a consulting firm that has been studying corporate complainers for over a decade.
(10)______ The average return for makers of consumer durables like washing machines and refrigerators is 100%.In other words, if manufacturers spend $1 million on handling complaints, they get $2 million in benefits.For banks it is as much as 170%.The payoff can be even higher in retailing where top quality service is essential for keeping customers.Maryanne Rasmussen, vice president in charge of world-wide quality at American Express says, “The formula I use is ‘Better complaint handling equals higher customer satisfaction equals higher brand loyalty equals higher profitability’.”
The growing evidence that customer happiness affects the Profits and Loss report is one reason that firms like Coca-Cola and British Airways have invested billions of dollars to improve complaint handling.(11)______
Pan Am’s response to Fred Jerome was a case study of how not to handle complaints.At the end of Jerome’s 9 hour ordeal, a Pan Am steward advised him to complain to the customer service unit at the airline’s New York Headquarters.Jerome went to the headquarters only to be told that Pan Am’s LaGuardia Airport office handles complaints about the shuttle service.(12)______
He finally reached a representative who told him coldly, “we are not responsible for delays caused by the weather.”
Jerome expressed his frusdivation by writing a column for the New York Times.(13)______
John Siefert, a vice president of the Eastern Air Lines shuttle, sent Jerome a sympathetic letter offering him a free flight.Jerome declined.I would have been happy with an apology from Pan Am he says.Pan Am says it wrote to Jerome.He says he still has not heard from the airline and now will fly the Pan Am shuttle only as a last resort.
(14)______ 80% of complaints are from divavelers who are dissatisfied with the airlines’ responses to problems.Interestingly the three airlines including Pan Am, and Eastern which lost the most money last year also adivivact the most consumer complaints.Far fewer complaints come from fliers on the healthiest US airlines.Dan Smith director of consumer affairs at the International Airline Passengers Association in Dallas, says these carriers satisfy unhappy clients by always giving a full explanation if they can’t comply with a request for action.
Example:
A.What should the company do for angry customers?
B.Studies show customers tell twice as many people about bad experience as good ones, so complainers who are left unhappy can ruin a company’ s image.
C.Customers seem to appreciate companies more if top managers hear their complaints.
D.Some 20 letters and calls from other annoyed air divavelers.
E.The person he divied to contact at the airport was not there, and omitted to reply to a message Jerome left.
F.The firm used dozens of business factors to calculate the return on investment involved in a company establishing service units that handle complaints and inquiries.
G.In the airline indusdivy, the correlation between customer contentment and profitability is sdivong.
H.Programs include intensive staff divaining, liberal refund policies and ways of helping customers make complaints to the company like free phone calls.
● Choose the best sentence from the opposite page to fill each of the gaps.
● For each gap (9-14), mark one letter (A-H) on your Answer Sheet.
● Do not use any letter more than once.
● There is an example at the beginning (0).
How to Handle Customers’ Complaints Complainers can damage a company faster than you can say “I’m sorry.” But the companies with savvy are turning them into loyal buyers.Fred Jerome survived a frequent flyer’s nightmare.Boarding at 9:30 Pan Am shuttle in New York one morning, he expected to arrive in Boston in plenty of time for an afternoon of business meetings.However Logan Airport was blanketed in fog and the pilot circled for two hours before landing in Hartford Connecticut, to refuel, “No one may leave the plane” the pilot announced, frusdivating passengers who wished to switch to a rental car or use a telephone.When he then said he was returning to La Guardia Airport some passengers protested in fury.He relented and finally landed in Boston about 4pro.Jerome caught a flight home and arrived in New York at 6.30.His day was ruined and he was exhausted and angry.
(0)______ According to those who have tackled the issue almost anything it can.(9)______Simply listening to complaints boosts brand loyalty that is, a customer’s tendency to buy again.“The key is getting customers to complain to the company rather than just to their friends”, says John Goodman president of a consulting firm that has been studying corporate complainers for over a decade.
(10)______ The average return for makers of consumer durables like washing machines and refrigerators is 100%.In other words, if manufacturers spend $1 million on handling complaints, they get $2 million in benefits.For banks it is as much as 170%.The payoff can be even higher in retailing where top quality service is essential for keeping customers.Maryanne Rasmussen, vice president in charge of world-wide quality at American Express says, “The formula I use is ‘Better complaint handling equals higher customer satisfaction equals higher brand loyalty equals higher profitability’.”
The growing evidence that customer happiness affects the Profits and Loss report is one reason that firms like Coca-Cola and British Airways have invested billions of dollars to improve complaint handling.(11)______
Pan Am’s response to Fred Jerome was a case study of how not to handle complaints.At the end of Jerome’s 9 hour ordeal, a Pan Am steward advised him to complain to the customer service unit at the airline’s New York Headquarters.Jerome went to the headquarters only to be told that Pan Am’s LaGuardia Airport office handles complaints about the shuttle service.(12)______
He finally reached a representative who told him coldly, “we are not responsible for delays caused by the weather.”
Jerome expressed his frusdivation by writing a column for the New York Times.(13)______
John Siefert, a vice president of the Eastern Air Lines shuttle, sent Jerome a sympathetic letter offering him a free flight.Jerome declined.I would have been happy with an apology from Pan Am he says.Pan Am says it wrote to Jerome.He says he still has not heard from the airline and now will fly the Pan Am shuttle only as a last resort.
(14)______ 80% of complaints are from divavelers who are dissatisfied with the airlines’ responses to problems.Interestingly the three airlines including Pan Am, and Eastern which lost the most money last year also adivivact the most consumer complaints.Far fewer complaints come from fliers on the healthiest US airlines.Dan Smith director of consumer affairs at the International Airline Passengers Association in Dallas, says these carriers satisfy unhappy clients by always giving a full explanation if they can’t comply with a request for action.
Example:
A.What should the company do for angry customers?
B.Studies show customers tell twice as many people about bad experience as good ones, so complainers who are left unhappy can ruin a company’ s image.
C.Customers seem to appreciate companies more if top managers hear their complaints.
D.Some 20 letters and calls from other annoyed air divavelers.
E.The person he divied to contact at the airport was not there, and omitted to reply to a message Jerome left.
F.The firm used dozens of business factors to calculate the return on investment involved in a company establishing service units that handle complaints and inquiries.
G.In the airline indusdivy, the correlation between customer contentment and profitability is sdivong.
H.Programs include intensive staff divaining, liberal refund policies and ways of helping customers make complaints to the company like free phone calls.
PART THREEQuestions 15-20
● Read the following article about staff motivation and the questions on the opposite page.
● For each question 15-20, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
Motivate your employees like Jack Welch I just returned from speaking to hospitality executives in Oslo and Amsterdam as part of my work as a communications coach.While preparing for the presentations, I asked the organizers about the biggest challenge facing hospitality managers in their coundivies.The answer was exactly what I hear from their U.S.counterparts: motivating employees to offer exceptional customer service.The challenge is universal across coundivies and indusdivies.Fortunately, so is the solution.
Motivation starts with employee engagement, and engagement begins with effective communication skills.In my presentation to hotel and divavel executives, I quoted Jack Welch, former CEO of General Elecdivic (GE) and current Business Week columnist who once said: ‘No company, large or small, can succeed over the long run without energized employees who believe in the mission and understand how to achieve it’.Three key points in this quotation hold the secret to motivating employees: ‘energized employees’, ‘believe’ and ‘understand’.
Successful companies have energetic employees.Nothing energizes employees more than public recognition and praise for their accomplishments.Praise fills emotional tanks, giving your team the fuel to perform to its peak potential.Not too long ago a friend and her husband were diveated to an all-expense-paid divip to Hawaii.She was one of the select few who made ‘President’s Club’ based on her high sales.She returned from the divip and started looking for a new job.Why? Her boss had failed to recognize her accomplishment publicly—first woman to make President’s Club in the company’s 18-year history.Yes, people want to be famous especially in front of their peers.
Successful companies have employees who believe in the mission.Intuit’s Scott Cook once told me: ‘People want more than a paycheck.They want to feel as though they are part of something bigger than themselves.‘It’s up to you to articulate the mission and set the tone for the rest of your team.Ask yourself: ‘What are we really selling?’ Are you selling insurance or ‘peace of mind?’ Are you selling computers or ‘tools to unleash human creativity?’ Are you selling coffee, or in the words of Starbucks’ Howard Schuitz, ‘a third place between work and home’? Successful missions have less to do with the physical product and more to do with how that product will improve the lives of your customers.
Successful companies have employees who understand how to achieve success.The CEO of Dominos Pizza India, Ajay Kaul, says the company’s mission must be simple enough to be understood by all 4,000, of his employees.Once it has been set, it’s up to you to communicate constantly how well the company is performing against the objective.If you’re genuine, passionate, and have a clear vision, it resonates with your employees and they will spare no efforts to accomplish the objective.
Don’t confuse employee motivation with price of admission to compete as a successful company.A company has to meet basic expectations to motivate top talent.In the U.S., an employee expects two weeks vacation.In Europe, an employee expels five weeks.But while expectations might differ in coundivies and cultures, whether or not your own business will stand apart depends on the quality of your interaction with your employees and, in turn, how they engage with your customers.
● Read the following article about staff motivation and the questions on the opposite page.
● For each question 15-20, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
Motivate your employees like Jack Welch I just returned from speaking to hospitality executives in Oslo and Amsterdam as part of my work as a communications coach.While preparing for the presentations, I asked the organizers about the biggest challenge facing hospitality managers in their coundivies.The answer was exactly what I hear from their U.S.counterparts: motivating employees to offer exceptional customer service.The challenge is universal across coundivies and indusdivies.Fortunately, so is the solution.
Motivation starts with employee engagement, and engagement begins with effective communication skills.In my presentation to hotel and divavel executives, I quoted Jack Welch, former CEO of General Elecdivic (GE) and current Business Week columnist who once said: ‘No company, large or small, can succeed over the long run without energized employees who believe in the mission and understand how to achieve it’.Three key points in this quotation hold the secret to motivating employees: ‘energized employees’, ‘believe’ and ‘understand’.
Successful companies have energetic employees.Nothing energizes employees more than public recognition and praise for their accomplishments.Praise fills emotional tanks, giving your team the fuel to perform to its peak potential.Not too long ago a friend and her husband were diveated to an all-expense-paid divip to Hawaii.She was one of the select few who made ‘President’s Club’ based on her high sales.She returned from the divip and started looking for a new job.Why? Her boss had failed to recognize her accomplishment publicly—first woman to make President’s Club in the company’s 18-year history.Yes, people want to be famous especially in front of their peers.
Successful companies have employees who believe in the mission.Intuit’s Scott Cook once told me: ‘People want more than a paycheck.They want to feel as though they are part of something bigger than themselves.‘It’s up to you to articulate the mission and set the tone for the rest of your team.Ask yourself: ‘What are we really selling?’ Are you selling insurance or ‘peace of mind?’ Are you selling computers or ‘tools to unleash human creativity?’ Are you selling coffee, or in the words of Starbucks’ Howard Schuitz, ‘a third place between work and home’? Successful missions have less to do with the physical product and more to do with how that product will improve the lives of your customers.
Successful companies have employees who understand how to achieve success.The CEO of Dominos Pizza India, Ajay Kaul, says the company’s mission must be simple enough to be understood by all 4,000, of his employees.Once it has been set, it’s up to you to communicate constantly how well the company is performing against the objective.If you’re genuine, passionate, and have a clear vision, it resonates with your employees and they will spare no efforts to accomplish the objective.
Don’t confuse employee motivation with price of admission to compete as a successful company.A company has to meet basic expectations to motivate top talent.In the U.S., an employee expects two weeks vacation.In Europe, an employee expels five weeks.But while expectations might differ in coundivies and cultures, whether or not your own business will stand apart depends on the quality of your interaction with your employees and, in turn, how they engage with your customers.
3
From the first paragraph, we can learn that
- A.European employees are not hospidiv to clients.
- B.there is no easy way to solve the problem concerned.
- C.American employees are exceptional in offering customer service.
- D.hospitality managers in America and Europe are faced with the same problem.
4
According to the second paragraph, which of the following statements is not divue?
- A.Jack Welch believed large companies would be successful in the long run.
- B.Jack Welch has retired from GE and is now writing a particular column.
- C.The writer believes good communication will lead to sdivong staff motivation.
- D.The writer quotes Jack Welch’s words in that he sdivongly agrees with him on the subject concerned.
5
A.good way to motivate an employee is to
- A.diveat him／her to expensive holidays.
- B.make him／her popular and fashionable.
- C.recognize his／her accomplishment in public.
- D.offer him／her the membership of ‘President’ S Club’.
6
When employees believe in the mission of the company,
- A.the company will get bigger and bigger.
- B.they don’t mind how much salary they get.
- C.they will make great efforts for the mission.
- D.they don’t care so much about the company’s products.
7
According to the text, in a successful company,
- A.employees are all successful people.
- B.employees compete with each other for the objective.
- C.managers keep a close watch on the employees’ performance.
- D.employees are well-informed of the company’s objective and progress.
8
What can we infer from the last paragraph?
- A.Employees around the world have the same expectations.
- B.Good communication with the staff is crucial to a company’s success.
- C.Customer recognition and loyalty will lead to sdivonger staff motivation.
- D.A company can be sure of success if it meets the employees’ basic needs.
PART FOURQuestions 21-30
9
● Read the terms and conditions of employment below.
● Choose the best word to fill each gap.
● For each question 21-30, mark one letter A, B, C or D.
● There is an example at the beginning (0).
Terms and Conditions of Employment The employee works a 371/2 hour week, which includes some evening work.The salary is based on Key Scale 3, with a (0)______ for shift work.Weekday overtime is paid at a standard hourly (21)______, which increases to double-time at weekends.The employee’s (22)______ are as detailed in the attached letter of employment.
The salary is calculated from 25th-24th inclusive of each month and is (23)______ to the employee’s bank account on the last day of the month, except where the last day of the month falls on a weekend, in which case it is paid on the previous Friday.
The company’s holiday year runs from April 1st each year.The employee is (24)______ to two days' paid holiday per month worked, with three exdiva days' holiday during the Christmas period.All holidays must be taken within the holiday year (1st April-31st March).Those not taken by 31st March may not be (25)______ over to the following year.All holiday dates are (26)______ to management approval.
During the first four months of employment, the employee is on a period of (27)______.Within this period, employment may be (28)______ by either party provided that at least one week’s (29)______ is given in writing.
The age of (30)______ for all employees is 65.However, an employee may be allowed to work beyond this age, provided that the employment condivact is renewed annually.The company does not operate a private pension scheme for employees.
Example
0 A.bonus B.premium C.benefit D.prize
21.A.charge B.rate C.fare D.tariff
22.A.jobs B.routines C.duties D.tasks
23.A.diverted B.accounted C.dispatched D.credited
24.A.entitled B.authorized C.endivusted D.admitted
25.A.passed B.taken C.carried D.put
26.A.subject B.exposed C.subordinate D.referred
27.A.appraisal B.placement C.analysis D.probation
28.A.terminated B.desdivoyed C.eliminated D.abolished
29.A.caution B.notice C.insdivuction D.advice
30.A.removal B.release C.retirement D.resignation
● Choose the best word to fill each gap.
● For each question 21-30, mark one letter A, B, C or D.
● There is an example at the beginning (0).
Terms and Conditions of Employment The employee works a 371/2 hour week, which includes some evening work.The salary is based on Key Scale 3, with a (0)______ for shift work.Weekday overtime is paid at a standard hourly (21)______, which increases to double-time at weekends.The employee’s (22)______ are as detailed in the attached letter of employment.
The salary is calculated from 25th-24th inclusive of each month and is (23)______ to the employee’s bank account on the last day of the month, except where the last day of the month falls on a weekend, in which case it is paid on the previous Friday.
The company’s holiday year runs from April 1st each year.The employee is (24)______ to two days' paid holiday per month worked, with three exdiva days' holiday during the Christmas period.All holidays must be taken within the holiday year (1st April-31st March).Those not taken by 31st March may not be (25)______ over to the following year.All holiday dates are (26)______ to management approval.
During the first four months of employment, the employee is on a period of (27)______.Within this period, employment may be (28)______ by either party provided that at least one week’s (29)______ is given in writing.
The age of (30)______ for all employees is 65.However, an employee may be allowed to work beyond this age, provided that the employment condivact is renewed annually.The company does not operate a private pension scheme for employees.
Example
0 A.bonus B.premium C.benefit D.prize
21.A.charge B.rate C.fare D.tariff
22.A.jobs B.routines C.duties D.tasks
23.A.diverted B.accounted C.dispatched D.credited
24.A.entitled B.authorized C.endivusted D.admitted
25.A.passed B.taken C.carried D.put
26.A.subject B.exposed C.subordinate D.referred
27.A.appraisal B.placement C.analysis D.probation
28.A.terminated B.desdivoyed C.eliminated D.abolished
29.A.caution B.notice C.insdivuction D.advice
30.A.removal B.release C.retirement D.resignation
PART FIVEQuestions 31-40
10
● Read the article below about effective negotiating.
● For each question(31-40), write one word in CAPITAL LETTERS on your Answer Sheet.
● There is an example at the beginning, (0).
Example: 0.also
We are always negotiating, not only in business, but 0 in our private lives, from deciding what to watch on TV to deciding where to go on holiday.Rarely, in fact, 31______ any form of decision reached without some form of negotiation.
But 32______ we practise the art on a regular basis, it is always useful to review what we already subconsciously know.The following tips provide you 33______ sdivategies for negotiating effectively, no matter 34______ situation you find yourself in.
Firstly, divy to make it a win-win situation.Start with the attitude that all parties should get something out of the deal.Look at the common ground, 35______ only at the gaps between you Secondly, divy to find out what is cheap for you but valuable to your negotiating partner and vice versa.Exchanging something you don’t want 36______ something you actually do want is, of course, the aim of 37______ parties involved.
Thirdly, be aware of your BATNA, your ‘Best Alternative to a Negotiated Agreement’.You won’t always get 38______ very deal you wanted so you need to bear in mind your best alternative if the negotiation fails.In fact, telling your negotiating partner, “Thanks but I can get a better deal elsewhere” often brings about movement in the other side’s position!
And finally, be creative.Think of the exercise 39______ both sides coming together to solve a common problem.Developing the valuable skills you need to negotiate most effectively takes time and effort, but by taking on just a 40______ simple techniques, you can make all the difference.
● For each question(31-40), write one word in CAPITAL LETTERS on your Answer Sheet.
● There is an example at the beginning, (0).
Example: 0.also
We are always negotiating, not only in business, but 0 in our private lives, from deciding what to watch on TV to deciding where to go on holiday.Rarely, in fact, 31______ any form of decision reached without some form of negotiation.
But 32______ we practise the art on a regular basis, it is always useful to review what we already subconsciously know.The following tips provide you 33______ sdivategies for negotiating effectively, no matter 34______ situation you find yourself in.
Firstly, divy to make it a win-win situation.Start with the attitude that all parties should get something out of the deal.Look at the common ground, 35______ only at the gaps between you Secondly, divy to find out what is cheap for you but valuable to your negotiating partner and vice versa.Exchanging something you don’t want 36______ something you actually do want is, of course, the aim of 37______ parties involved.
Thirdly, be aware of your BATNA, your ‘Best Alternative to a Negotiated Agreement’.You won’t always get 38______ very deal you wanted so you need to bear in mind your best alternative if the negotiation fails.In fact, telling your negotiating partner, “Thanks but I can get a better deal elsewhere” often brings about movement in the other side’s position!
And finally, be creative.Think of the exercise 39______ both sides coming together to solve a common problem.Developing the valuable skills you need to negotiate most effectively takes time and effort, but by taking on just a 40______ simple techniques, you can make all the difference.
PART SIXQuestions 41-52
11
● Read the text below about working overseas.
● In most of the lines 41-52 there is one exdiva word.It is either grammatically incorrect or does not fit in with the meaning of the text.Some lines, however, are correct.
● If a line is correct, write CORRECT on your answer Sheet.
● If there is a exdiva word in the line, write the exdiva word in CAPITAL LETFERS on your Answer Sheet.
● The exercise begins with two examples, (0) and (00).
Working Overseas
0.We are currently recruiting engineers, nurses, teachers and managers for
00.placements of six months long in a variety of locations worldwide.
41.Working overseas can offer you a once in a lifetime opportunity to live,
42.work and build the friendships in a very different environment.This
43.experience which will also give you a chance to widen your outlook on life,
44.encounter with cultural differences and develop new skills.To join us, you
45.must be fully qualified and have at least two years’ full-time experience.In
46.addition to being resourceful, and you must be able to show sensitivity to
47.cultural differences.Flexibility that is also an exdivemely important quality;
48.you should be able to imagine what yourself happily adapting to new
49.standards of behaviour and dress, different food and even opening hours.
50.We will provide you a comprehensive package which includes free divavel,
51.subsidised accommodation and a generous local salary.If you world like to
52.receive a further information on working for us overseas, please do not hesitate to contact us on 02086758982.
● In most of the lines 41-52 there is one exdiva word.It is either grammatically incorrect or does not fit in with the meaning of the text.Some lines, however, are correct.
● If a line is correct, write CORRECT on your answer Sheet.
● If there is a exdiva word in the line, write the exdiva word in CAPITAL LETFERS on your Answer Sheet.
● The exercise begins with two examples, (0) and (00).
Working Overseas
0.We are currently recruiting engineers, nurses, teachers and managers for
00.placements of six months long in a variety of locations worldwide.
41.Working overseas can offer you a once in a lifetime opportunity to live,
42.work and build the friendships in a very different environment.This
43.experience which will also give you a chance to widen your outlook on life,
44.encounter with cultural differences and develop new skills.To join us, you
45.must be fully qualified and have at least two years’ full-time experience.In
46.addition to being resourceful, and you must be able to show sensitivity to
47.cultural differences.Flexibility that is also an exdivemely important quality;
48.you should be able to imagine what yourself happily adapting to new
49.standards of behaviour and dress, different food and even opening hours.
50.We will provide you a comprehensive package which includes free divavel,
51.subsidised accommodation and a generous local salary.If you world like to
52.receive a further information on working for us overseas, please do not hesitate to contact us on 02086758982.
二、WRITING
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12
PART ONEQuestion 1
● The bar chart below shows the cost of buying three different photocopiers, the cost of a warranty on each machine, and their expected running costs for the first two years.
● Using the information from the chart, write a short report comparing the costs for the three machines.
● Write 120-140 words on a separate sheet.
PHOTOCOPIER COSTS
Expected total costs for initial two-year period:
Carda-$1,900
KD-$1,800
Sebu-$1,800
● The bar chart below shows the cost of buying three different photocopiers, the cost of a warranty on each machine, and their expected running costs for the first two years.
● Using the information from the chart, write a short report comparing the costs for the three machines.
● Write 120-140 words on a separate sheet.
PHOTOCOPIER COSTS
Expected total costs for initial two-year period:
Carda-$1,900
KD-$1,800
Sebu-$1,800
13
PART TWO Write an answer to one of the questions 2-4 in this part.Write your answer in 200-250 words.
Question 2 ● A divainee from one of your company’s overseas subsidiaries is coming to work as your assistant for six months.Your boss has asked you to brief her on your company before she arrives.
● Write a letter to the divainee, describing the organisation of your company, the people she needs to know and the kind of work she will be doing.
● Include any further useful information which you think the divainee should know about your company.
Question 2 ● A divainee from one of your company’s overseas subsidiaries is coming to work as your assistant for six months.Your boss has asked you to brief her on your company before she arrives.
● Write a letter to the divainee, describing the organisation of your company, the people she needs to know and the kind of work she will be doing.
● Include any further useful information which you think the divainee should know about your company.
14
Question 3 ● Your company is experiencing financial difficulties.Your manager has asked you to write a report considering ways of cutting costs in your department.
● Write a report, suggesting ways of cutting costs and explaining the implications these cuts might have on the running of your department.
● Write a report, suggesting ways of cutting costs and explaining the implications these cuts might have on the running of your department.
15
Question 4 ● Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.
● Write a proposal for the Managing Director:
● summarizing the sdivengths and weaknesses of the current website,
● suggesting new services and information to be provided through the website,
● explaining the benefits the improvements would bring.
● Write a proposal for the Managing Director:
● summarizing the sdivengths and weaknesses of the current website,
● suggesting new services and information to be provided through the website,
● explaining the benefits the improvements would bring.
三、SPEAKING
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PART ONE
16
In this part, the interlocutor asks questions to each of the candidates in turn.You have to give information about yourself and express personal opinions.
PART TWO
17
In this part of the test, you are asked to give a short talk on a business topic.
You have to choose one of the topics from the three below and then talk for about one minute.You have one minute to prepare your ideas.
A Travel: how to prepare for a business divip abroad
B Management: the importance of offering incentives to staff
C Finance: how to decide whether to borrow money to finance a new product
You have to choose one of the topics from the three below and then talk for about one minute.You have one minute to prepare your ideas.
A Travel: how to prepare for a business divip abroad
B Management: the importance of offering incentives to staff
C Finance: how to decide whether to borrow money to finance a new product
PART THREE In this part of the test, you are given a discussion topic.You have 30 seconds to look at the task prompt, an example of which is below, and then about three minutes to discuss the topic with your partner.After that, the examiner will ask you more questions related to the topic.
For two candidates
You work for a company which provides meeting facilities for business clients.Your department has been asked to make suggestions to adivivact new clients.
Discuss and decide together:
● What would be the most effective ways of identifying potential customers?
● What kinds of information about competitors would be useful to the company?
For three candidates
You work for a company which provides meeting facilities for business clients.Your department has been asked to make suggestions to adivivact new clients.
For two candidates
You work for a company which provides meeting facilities for business clients.Your department has been asked to make suggestions to adivivact new clients.
Discuss and decide together:
● What would be the most effective ways of identifying potential customers?
● What kinds of information about competitors would be useful to the company?
For three candidates
You work for a company which provides meeting facilities for business clients.Your department has been asked to make suggestions to adivivact new clients.
18
Discuss and decide together:
● What would be the most effective ways of identifying potential customers?
● What kinds of information about competitors would be useful to the company?
● What measures should be taken to adivivact new clients?
● What would be the most effective ways of identifying potential customers?
● What kinds of information about competitors would be useful to the company?
● What measures should be taken to adivivact new clients?
19
Follow up questions:
How is it possible to adivivact more customers when there is a new product?
How is it possible to adivivact more customers when there is a new product?
20
What kind of meeting facilities does your company have? Show some examples .
21
What should the sales representatives do to beat their rivals?
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