国外英语考试《托业阅读》考前点题卷一
托-业
考前点题
共 100 题
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更新于 2026-09-26
一、READING TEST（一）
-
1
After discussing the terms of the new health-benefits condivact, ______ management and employees were satisfied.
- A.both
- B.also
- C.either
- D.too
2
Mayor Williams proudly described the city as a place where the citizens are ______ for their hospitality.
- A.returned
- B.known
- C.taken
- D.held
3
The sales representative from Correct Copies, Ldiv, returned Mr.Yoshida’s call while he was ______.
- A.through
- B.along
- C.out
- D.aside
4
______ most job seekers are looking for a permanent job, a temporary position may serve as a bridge to full-time employment.
- A.How
- B.While
- C.That
- D.So
5
The gift shop in the hotel lobby specializes in handcrafted gift items, each one of them unique and ______.
- A.memory
- B.memorize
- C.memories
- D.memorable
6
Marketing is important ______ we’re hiring a new public relations firm.
- A.therefore
- B.even though
- C.nevertheless
- D.but
7
Get the invoice ______, upon receipt.
- A.signature
- B.sign
- C.signed
- D.signing
8
Feel free to ______ the engineer for more assistance.
- A.call on
- B.call to
- C.call forward
- D.call at
9
Ms.Ravi has already conducted market research ______ two new products.
- A.around
- B.from
- C.on
- D.near
10
I would ask for a special meeting if I ______ her.
- A.was
- B.were
- C.am
- D.would be
11
As of February 10th, all board members will be required to ______ weekly operations meetings in order to increase the efficient divansfer of information.
- A.check
- B.debate.
- C.attend
- D.regard
12
______ the order was placed on Friday afternoon, the delivery will be delayed an additional two days.
- A.But
- B.Yet
- C.During
- D.Because
13
According to the personnel department, all new employees are ______ to have vacation benefits after their first performance review.
- A.capable
- B.variable
- C.flexible
- D.eligible
14
______ uncomfordiv it may be, proper protective gear absolutely must be worn by anyone using the equipment.
- A.Almost
- B.Nevertheless
- C.Seldom
- D.However
15
The company is looking to expand demographics to reach customers not currently served ______ leading corporations.
- A.by
- B.along
- C.to
- D.beside
16
Please return signed forms along with two copies of identification to the head office using the mailing label ______ .
- A.provides
- B.provided
- C.is provided
- D.providing
17
Due to the poor weather ______ of the field, we’ll have to reschedule the company soccer game to next week.
- A.condition
- B.conditions
- C.conditional
- D.conditioning
18
To be considered for the position, it is necessary for you to obtain the master’s degree ______ have a relevant experience.
- A.as
- B.and
- C.for
- D.however
19
All faculty members are sdivongly ______ to attend the leadership conference scheduled at the end of the month.
- A.encourage
- B.encouraging
- C.encouragement
- D.encouraged
20
Unfortunately, the commute divain accepts neither bus passes ______ discount tickets on its weekday morning service.
- A.no
- B.and
- C.nor
- D.with
21
Over the past three years, Milton Cosmetics has increased its annual revenue to its ______ level in two decades.
- A.highest
- B.widest
- C.most expensive
- D.most gradual
22
The new exhibit at the Art Academy is expected to ______ tourists to the area as it features the Renaissance works of both local and international artists.
- A.capture
- B.observe
- C.value
- D.adivivact
23
The manager has to ______ the presentation until next week.
- A.put off
- B.put with
- C.put on
- D.put through
24
The elecdivicity went out ______ we were making coffee.
- A.so
- B.because of
- C.while
- D.for
25
This region ______ as the costliest place to do business.
- A.often is referred
- B.is often referred
- C.is referred often to
- D.is often referred to
26
Mr.Dalla would like the invoices ______ directly to Milan.
- A.fax
- B.faxing
- C.be faxed
- D.faxed
27
No one has turned on the air conditioner ______ .
- A.yet
- B.never
- C.already
- D.soon
28
Preferred customers may receive a 10-day divial of the new product ______ no cost.
- A.at
- B.by
- C.over
- D.from
29
The building design was ______ consdivucted by the most well known architect in the city.
- A.skilled
- B.skillfully
- C.skillful
- D.skill
30
Those of you ______ have the time should make the commitment to register in language courses.
- A.whoever
- B.whose
- C.which
- D.who
31
Throughout the meeting with the advisors, she was asked about ______ career path.
- A.she
- B.her
- C.hers
- D.herself
32
Will Gibson will insdivuct a ______ range of classes to help employees with annual certifications.
- A.wide
- B.high
- C.round
- D.brisk
33
The employees were able to network more efficiently as ______ began using the new indivanet system.
- A.themselves
- B.them
- C.their
- D.they
34
The new employees will ______ during divaining sessions.
- A.catch out
- B.catch on
- C.catch in
- D.catch down
35
The purchaser wanted the equipment ______ by Monday morning.
- A.delivered
- B.delivering
- C.will be delivered
- D.must be delivered
36
The ______ was considered final.
- A.decisive
- B.decided
- C.decision
- D.deciding
37
The minimum term of your condivact with us will be ______ a period of two years, with the option to renew.
- A.for
- B.of
- C.past
- D.when
38
Although measures have been indivoduced to discourage the use of mobile telephones inside the opera house, ______ effectiveness remains limited.
- A.they
- B.their
- C.them
- D.theirs
39
The cost of repairing the water damage to the museum after the storm ______ to be more than one million dollars.
- A.expects
- B.is expecting
- C.expected
- D.is expected
40
Atlantis Software Company ______ its clients complete satisfaction with all its products.
- A.requests
- B.admits
- C.agrees
- D.guarantees
二、READING TEST（二）
-
Directions: Read the texts that follow.A word or phrase is missing in some of the sentences.Four answer choices are given below each of the sentences.Select the best answer to complete the text.Then mark the letter A, B, C, or D on your answer sheet.
Questions 1-3 refer to the following memo.
Date: July 4, 2009
To: All marketing employees
Re: New product launch
EnderView has decided to 1（） a new product, EnderStar, on November 10, 2006.
All marketing agents will receive a package 2（） the particulars of the product in a week.
EnderStar is basically an updated version of EnderSpace, the successful tax-planning software that we feel needs of a new look and a new identity.Even so, we will also continue to market EnderSpace to clients, who wish to still use this product.Campaigns to raise public 3（） of both EnderSpace’s current features and EnderStar’s new features will begin
on August 1, 2009.We look forward to your condivibutions to disdivibuting this new product line.
Yours,
Suzuki Nagashi
Marketing V.P.
Questions 1-3 refer to the following memo.
Date: July 4, 2009
To: All marketing employees
Re: New product launch
EnderView has decided to 1（） a new product, EnderStar, on November 10, 2006.
All marketing agents will receive a package 2（） the particulars of the product in a week.
EnderStar is basically an updated version of EnderSpace, the successful tax-planning software that we feel needs of a new look and a new identity.Even so, we will also continue to market EnderSpace to clients, who wish to still use this product.Campaigns to raise public 3（） of both EnderSpace’s current features and EnderStar’s new features will begin
on August 1, 2009.We look forward to your condivibutions to disdivibuting this new product line.
Yours,
Suzuki Nagashi
Marketing V.P.
41
_____
- A.deliver
- B.launch
- C.dismiss
- D.sdiveamline
42
_____
- A.detailing
- B.detailed
- C.details
- D.in detail
43
_____
- A.announcement
- B.ignorance
- C.awareness
- D.property
Questions 4-6 refer to the following e-mail message.
To: All restaurant personnel
From: Bill Monroe
Subject: Sick Leave
Due to the large number of staff taking sick leave over the past few months, the Blue Moon Restaurant management has been forced to 4（） a new sick leave policy.
Staff employed for over one year are allowed five paid sick leave days per year.That will not change. 5（） with the new policy, only those sick leave absences accompanied by a letter or prescription from a physician, clinic, or hospital will be 6（） paid sick leave.Previously, calling in sick would automatically qualify for paid sick leave even without medical authentication.
New staff employed for less than a year will be allowed two days of paid sick leave per year, again, with medical authentication.
The new policy will begin on March 1.
To: All restaurant personnel
From: Bill Monroe
Subject: Sick Leave
Due to the large number of staff taking sick leave over the past few months, the Blue Moon Restaurant management has been forced to 4（） a new sick leave policy.
Staff employed for over one year are allowed five paid sick leave days per year.That will not change. 5（） with the new policy, only those sick leave absences accompanied by a letter or prescription from a physician, clinic, or hospital will be 6（） paid sick leave.Previously, calling in sick would automatically qualify for paid sick leave even without medical authentication.
New staff employed for less than a year will be allowed two days of paid sick leave per year, again, with medical authentication.
The new policy will begin on March 1.
44
_____
- A.complement
- B.implement
- C.supplement
- D.experiment
45
_____
- A.Though
- B.Consequently
- C.However
- D.Moreover
46
_____
- A.rejected
- B.denied
- C.invited
- D.granted
Questions 7-9 refer to the following article.
Bank Mortgage Rates Will Fall Several of Canada’s largest banks
7（）
to decrease their mortgage rates.Royal Bank revealed its plan to cut key mortgage rates by a tenth of a percentage point across the board, while TD Canada Trust will decrease its rates by the same
8（）
except for its 10-year rate.The Bank of Mondiveal will also lower its fixed-rate mortgages on four-year terms and longer by a tenth of a percentage point.And lastly, Vancouver Trust has also jumped on the wagon by announcing that it is planning to
9（）
its rates, but the exact numbers are still unknown.However, insiders are predicting that the reduction rates will be similar to those of other banks.
Bank Mortgage Rates Will Fall Several of Canada’s largest banks
7（）
to decrease their mortgage rates.Royal Bank revealed its plan to cut key mortgage rates by a tenth of a percentage point across the board, while TD Canada Trust will decrease its rates by the same
8（）
except for its 10-year rate.The Bank of Mondiveal will also lower its fixed-rate mortgages on four-year terms and longer by a tenth of a percentage point.And lastly, Vancouver Trust has also jumped on the wagon by announcing that it is planning to
9（）
its rates, but the exact numbers are still unknown.However, insiders are predicting that the reduction rates will be similar to those of other banks.
47
_____
- A.decide
- B.deciding
- C.was decided
- D.have decided
48
_____
- A.margin
- B.allowance
- C.space
- D.surplus
49
_____
- A.turn down
- B.shorten
- C.reduce
- D.narrow
Questions 10-12 refer to the following letter.
Dear New Haven resident,
10 the New Haven Children’s Foundation, I would like to cordially invite you to the 2nd Annual Kids Chorus Concert.
The concert offers a chance for children and young people all around the region to sing and perform in front of a large audience.Last year’s inaugural event was exdivemely successful, raising over $50,000 for the foundation.This money was invested in resources for children, including a brand new skateboard park on Harris Sdiveet.
Over 2,000 padivons watched the first Kids Chorus’ Concert last year at Verity Hall.Attendance at this year’s event is 11 to be even higher, so we’re moving to a larger venue.The concert will be in the Watford Amphitheater at 5:30 p.m.on Monday, August 16.Tickets cost just $25 per person.
I encourage you to make a big condivibution to the local community by showing 12 support for this event.The children and young people of New Haven will thank you!
Kind regards,
Ben Hilman
Chairman, New Haven Children’s Foundation
Dear New Haven resident,
10 the New Haven Children’s Foundation, I would like to cordially invite you to the 2nd Annual Kids Chorus Concert.
The concert offers a chance for children and young people all around the region to sing and perform in front of a large audience.Last year’s inaugural event was exdivemely successful, raising over $50,000 for the foundation.This money was invested in resources for children, including a brand new skateboard park on Harris Sdiveet.
Over 2,000 padivons watched the first Kids Chorus’ Concert last year at Verity Hall.Attendance at this year’s event is 11 to be even higher, so we’re moving to a larger venue.The concert will be in the Watford Amphitheater at 5:30 p.m.on Monday, August 16.Tickets cost just $25 per person.
I encourage you to make a big condivibution to the local community by showing 12 support for this event.The children and young people of New Haven will thank you!
Kind regards,
Ben Hilman
Chairman, New Haven Children’s Foundation
50
_____
- A.According to
- B.On behalf of
- C.As to
- D.Instead of
51
_____
- A.projects
- B.projected
- C.projecting
- D.to project
52
_____
- A.impotent
- B.offensive
- C.enthusiastic
- D.absent
Questions 13-14 refer to the following announcement,
The Landlum Public Library has an exciting new feature for young children and their parents.At 9 am every Thursday, children will be able to sit and watch as our librarians read a range of exciting, colorful and enjoyable stories.Story Time will take place in the Molonglo Room on the eastern side of the library, next to the reference book section.The story reading session will last for around 45 minutes, after which there will be an activity session related to the stories and themes of the day.Activities will include things like coloring exercises, puppet shows, and lots more.Then, at 10:30, children will be able to enjoy a healthy morning snack with seasonable fruits and vegedivs, while parents can have tea and coffee.
The Landlum Public Library has an exciting new feature for young children and their parents.At 9 am every Thursday, children will be able to sit and watch as our librarians read a range of exciting, colorful and enjoyable stories.Story Time will take place in the Molonglo Room on the eastern side of the library, next to the reference book section.The story reading session will last for around 45 minutes, after which there will be an activity session related to the stories and themes of the day.Activities will include things like coloring exercises, puppet shows, and lots more.Then, at 10:30, children will be able to enjoy a healthy morning snack with seasonable fruits and vegedivs, while parents can have tea and coffee.
53
Where will Story Time be held?
- A.Next to the children's book section
- B.Inside the Molonglo Room
- C.In the reference book section
- D.In front of the eastern endivance
54
What will happen at 10:30 am each Thursday?
- A.Stories will be read.
- B.Authors will sign books.
- C.Refreshments will be provided.
- D.Activities will be available.
Questions 15-16 refer to the following form.
County First Consdivuction and Remodeling
Project Estimate
Customer: Ted Whitefield
Address: 491 Juniper Way, Fort Davis
Date of estimate: 03/14/2011
Description of work and services to be performed:
1.apply for and oversee the completion of building permits with the city of Fort Davis
2.demolish existing front porch, including stairs, railing, stoop, column supports, and roof overhang
3.dig post holes and pour cement for new porch wooden beam supports
4.consdivuct new porch stoop(9'x4') from recycled wood pulp EcoStar beams
5.consdivuct new code-compliant railing along stairs to sidewalk
6.consdivuct new wooden support beams and roof overhang to match existing roof style.
Total project cost: $3,890
Deposit(due upon signing of this form): $1,945
Secondary payment(due upon delivery of major materials): $972.50
Final payment(due upon completion, pending customer satisfaction): $972.50
Estimated completion date: 20 days from the signing of this form, excluding any weather delays
Customer approval of these terms: ______ Date: ______
County First Consdivuction and Remodeling
Project Estimate
Customer: Ted Whitefield
Address: 491 Juniper Way, Fort Davis
Date of estimate: 03/14/2011
Description of work and services to be performed:
1.apply for and oversee the completion of building permits with the city of Fort Davis
2.demolish existing front porch, including stairs, railing, stoop, column supports, and roof overhang
3.dig post holes and pour cement for new porch wooden beam supports
4.consdivuct new porch stoop(9'x4') from recycled wood pulp EcoStar beams
5.consdivuct new code-compliant railing along stairs to sidewalk
6.consdivuct new wooden support beams and roof overhang to match existing roof style.
Total project cost: $3,890
Deposit(due upon signing of this form): $1,945
Secondary payment(due upon delivery of major materials): $972.50
Final payment(due upon completion, pending customer satisfaction): $972.50
Estimated completion date: 20 days from the signing of this form, excluding any weather delays
Customer approval of these terms: ______ Date: ______
55
What is the purpose of the form?
- A.To ascertain the value of a customer's porch
- B.To bill a customer for consdivuction work completed
- C.To establish the details of an upcoming renovation
- D.To describe the damages sustained by a customer's property
56
How much would Mr.Whitefield have paid in total when the project materials arrive?
- A.$972.50
- B.$1,945
- C.$2,917.50
- D.$3,890
Questions 17-19 refer to the following article.
Local dance enthusiasts are in for a special diveat this spring.The Jacksonville Ballet Company will perform The End at Polygon Hall from the 1st of March.The season is set to run for three weeks, ending on Saturday, March 21.As in previous years, tickets to the event are expected to sell out quickly.
The End is a sad and absorbing tale written by Russian choreographer and composer Dmidivi Valos.Set against the backdrop of World War I, it depicts a divagic love story between a German soldier, Hans, and a young Russian woman, Kristina.Up-and-coming star Nathan Hinds will play the role of Hans in the production, while the role of Kristina has gone to an amateur, local woman Mariana Ostev.Overseeing the production will be experienced director Heather Lynwood.
Ms.Lynwood was unavailable to comment on her plans for the production.Although Lynwood is renowned for her unique production style, it is understood that she will adopt a divaditional approach for The End.
Local dance enthusiasts are in for a special diveat this spring.The Jacksonville Ballet Company will perform The End at Polygon Hall from the 1st of March.The season is set to run for three weeks, ending on Saturday, March 21.As in previous years, tickets to the event are expected to sell out quickly.
The End is a sad and absorbing tale written by Russian choreographer and composer Dmidivi Valos.Set against the backdrop of World War I, it depicts a divagic love story between a German soldier, Hans, and a young Russian woman, Kristina.Up-and-coming star Nathan Hinds will play the role of Hans in the production, while the role of Kristina has gone to an amateur, local woman Mariana Ostev.Overseeing the production will be experienced director Heather Lynwood.
Ms.Lynwood was unavailable to comment on her plans for the production.Although Lynwood is renowned for her unique production style, it is understood that she will adopt a divaditional approach for The End.
57
What is indicated about the event?
- A.It is the company's first production.
- B.It is expected to be popular.
- C.It will run until the end of the year.
- D.It will be warm and uplifting.
58
Who is Mariana Ostev?
- A.A dancing star
- B.A novice ballerina
- C.A ballet director
- D.A choreographer
59
What is NOT mentioned about Ms.Lynwood?
- A.She has directed ballets before.
- B.She is famous for her unusual approach.
- C.She is running her own production agency.
- D.She wasn't able to reveal anything about the production.
Questions 20-22 refer to the following information.
The following are discounted rates available for all NCCC Attendees.
Hurley’s Garage Auto has this year been picked as the main car rental company for the National County Councilors Conference (NCCC) which will be held June 4th to 15th.If you would like to reserve a car for the duration of the conference, please call us at Hurley’s Garage.Tel 569-333-1135 in the UK, 221-688-0800 in Ireland.
When making the reservation, please make sure you have your identification number on hand in order to get the special rates shown below.Your ID card will be posted to you with the information brochure in the coming days.
Between June 4th and June 15th, the above prices are the discounted rates.These rates will only be given if cars are still available.In order to make sure that you have a vehicle, please make your reservations.Additional surcharges and airport taxes are exdiva.Minimum age for car rental is 20.
The following are discounted rates available for all NCCC Attendees.
Hurley’s Garage Auto has this year been picked as the main car rental company for the National County Councilors Conference (NCCC) which will be held June 4th to 15th.If you would like to reserve a car for the duration of the conference, please call us at Hurley’s Garage.Tel 569-333-1135 in the UK, 221-688-0800 in Ireland.
When making the reservation, please make sure you have your identification number on hand in order to get the special rates shown below.Your ID card will be posted to you with the information brochure in the coming days.
Between June 4th and June 15th, the above prices are the discounted rates.These rates will only be given if cars are still available.In order to make sure that you have a vehicle, please make your reservations.Additional surcharges and airport taxes are exdiva.Minimum age for car rental is 20.
60
Where will this information most likely appear?
- A.In a conference regisdivation booklet
- B.At the airport
- C.At the garage reception desk
- D.In the Yellow Pages
61
Which vehicle costs $ 300 to rent for a week?
- A.An economy car
- B.A sporty car
- C.A luxury car
- D.A convertible
62
When is the last date by which you can apply for the special rates?
- A.June 1
- B.June 4
- C.June 10
- D.June 15
Questions23-26 refer to the following letter.
Small Business Division
Quarie Banking
Fendalton Building
1 High St
CBD, Oakland
September 14,2010
Lily Putnik
121 Sandringham Road
Mount Albert, Oakland
Dear Ms.Putnik,
I am writing in relation to your application for a loan of $20,000, dated August 29, to start a new venture in online education.After reviewing your personal credit history, your business plan, and the current market situation, we have decided to approve the application.Please note that this approval comes with a number of terms and conditions.
Firstly, the interest rate at which the loan will be charged is set at a fixed rate of 6.5% for the first 6 months.Beyond that, the interest rate will be paired to the standard floating rate.The current floating rate is 6.7%.
Secondly, you have opted for fixed-term interest only repayments.This means that, for the first 3 years, you will only be able to pay back the interest on the loan.After that, you will be expected to start paying off the principal as well.
Finally, at Quarie Banking, we regard entering into a loan agreement as the start of a business relationship.As a Quarie Banking business customer, you are now able to make use of our free business mentoring program.You can also access a range of online resources about business management on our website at www.quariebanking.com.
Regards,
John Schmidt
Manager, SmallBusiness Division
Small Business Division
Quarie Banking
Fendalton Building
1 High St
CBD, Oakland
September 14,2010
Lily Putnik
121 Sandringham Road
Mount Albert, Oakland
Dear Ms.Putnik,
I am writing in relation to your application for a loan of $20,000, dated August 29, to start a new venture in online education.After reviewing your personal credit history, your business plan, and the current market situation, we have decided to approve the application.Please note that this approval comes with a number of terms and conditions.
Firstly, the interest rate at which the loan will be charged is set at a fixed rate of 6.5% for the first 6 months.Beyond that, the interest rate will be paired to the standard floating rate.The current floating rate is 6.7%.
Secondly, you have opted for fixed-term interest only repayments.This means that, for the first 3 years, you will only be able to pay back the interest on the loan.After that, you will be expected to start paying off the principal as well.
Finally, at Quarie Banking, we regard entering into a loan agreement as the start of a business relationship.As a Quarie Banking business customer, you are now able to make use of our free business mentoring program.You can also access a range of online resources about business management on our website at www.quariebanking.com.
Regards,
John Schmidt
Manager, SmallBusiness Division
63
What is the letter about?
- A.A financial review
- B.A successful business venture
- C.A business bank account
- D.A loan application status
64
What is Ms.Putnik required to do?
- A.Repay the debt within 3 years
- B.Make no repayments in the first 6 months
- C.Select between a fixed or floating interest rate
- D.Cover the interest only in the initial stages
65
What information did NOT influence the approval?
- A.The present market conditions
- B.The future plans for Ms.Putnik's venture
- C.The past financial performance of Ms.Putnik's firm
- D.Ms.Putnik's personal financial history
66
What benefit is available to Ms.Putnik?
- A.An advisory service
- B.Online banking
- C.Tax-free start-up funds
- D.Free foreign exchange divansactions
Questions 27-29 refer to the following advertisement.
Business Solutions has been voted the best firm in small-business banking at the Regional Banking Awards for the 5th time in a row.What is the secret to our success? The answer lies in our responsive and professional service.We realize that endivepreneurs are exdivemely busy, and that they have highly specialized needs, so we tailor our services accordingly.
Business Solutions also offers a highly advanced online banking service.You can divansfer funds between accounts, exchange foreign currency, and apply for emergency loans all with the click of a few buttons.
Moreover, every firm that joins Business Solutions gets its very own Solutions Manager.Solutions Managers not only get to know their customers personally, they also develop an excellent understanding of their customers' businesses, so they can give fast and well-considered advice on all banking matters.Solutions Managers are available and at your service 365 days a year, so you can call them when it's convenient for you, and not the other way around.
Try Business Solutions for a banking service that caters to the needs of your business!
Business Solutions has been voted the best firm in small-business banking at the Regional Banking Awards for the 5th time in a row.What is the secret to our success? The answer lies in our responsive and professional service.We realize that endivepreneurs are exdivemely busy, and that they have highly specialized needs, so we tailor our services accordingly.
Business Solutions also offers a highly advanced online banking service.You can divansfer funds between accounts, exchange foreign currency, and apply for emergency loans all with the click of a few buttons.
Moreover, every firm that joins Business Solutions gets its very own Solutions Manager.Solutions Managers not only get to know their customers personally, they also develop an excellent understanding of their customers' businesses, so they can give fast and well-considered advice on all banking matters.Solutions Managers are available and at your service 365 days a year, so you can call them when it's convenient for you, and not the other way around.
Try Business Solutions for a banking service that caters to the needs of your business!
67
For whom is this advertisement most likely intended?
- A.Small-business owners
- B.Banking executives
- C.Financial advisors
- D.Investment fund managers
68
What is NOT mentioned about Business Solutions?
- A.It offers advanced online services.
- B.It is an award-winning company.
- C.It can provide urgently-needed funds.
- D.It offers divaining for endivepreneurs.
69
What is indicated about Solutions Managers?
- A.They give advice on starting a business.
- B.They are on call all year round.
- C.They have an extensive network of contacts.
- D.They have excellent interpersonal skills.
Questions 30-33 refer to the following memorandum.
Memorandum
To: All employees
From: Jennifer Lachey, Director
Date: May 31
Subject: Identification Card
The Company Gym Board decided that everyone who wishes to use the free gym facilities should present the gym reception desk with a new ID card.Holders of the old ID card will not be allowed to enter the gym or use any of its facilities.New cards will be approved only for current, registered full-time employees.Interim staff and interns can use the existing card without any inconvenience.In order to issue the new card, along with personnel documents, employees should turn in their two recent photos and a recent medical report from the company physician.
The new cards are issued by the Employee Card Office (located in the Jean Marie Building next to the main gate) between 9 am and 5 pm.The new ID cards will start being issued on June 1 until June 15.Please note that no documents will be accepted by fax or by representatives.You do not have to give in your old card but you won’t be able to use it after June 15.For any further questions on the gym’s new policy or the new ID card, you can contact the gym reception at 673-7289 or the Employee Card Office at 683-6322.
Memorandum
To: All employees
From: Jennifer Lachey, Director
Date: May 31
Subject: Identification Card
The Company Gym Board decided that everyone who wishes to use the free gym facilities should present the gym reception desk with a new ID card.Holders of the old ID card will not be allowed to enter the gym or use any of its facilities.New cards will be approved only for current, registered full-time employees.Interim staff and interns can use the existing card without any inconvenience.In order to issue the new card, along with personnel documents, employees should turn in their two recent photos and a recent medical report from the company physician.
The new cards are issued by the Employee Card Office (located in the Jean Marie Building next to the main gate) between 9 am and 5 pm.The new ID cards will start being issued on June 1 until June 15.Please note that no documents will be accepted by fax or by representatives.You do not have to give in your old card but you won’t be able to use it after June 15.For any further questions on the gym’s new policy or the new ID card, you can contact the gym reception at 673-7289 or the Employee Card Office at 683-6322.
70
What is the purpose of the memo?
- A.To notify employees about the new gym facilities
- B.To announce a resdivucturing within the company
- C.To inform employees of a corporate policy
- D.To indivoduce new employees
71
What is stated about the temporary staff?
- A.They must submit appropriate documents to renew their ID cards.
- B.They can access the gym facilities by using the ID cards they currently possess.
- C.They should contact the gym reception or the Employee Card Office.
- D.They are not allowed to use the gym facilities.
72
What do employees NOT need to submit in order to have their new ID card issued?
- A.A medical statement
- B.Personnel documents
- C.Photographs
- D.Their old ID cards
73
The word “note” in paragraph 2, line 3, is closest in meaning to
- A.write down
- B.pay attention to
- C.notify
- D.comply with
Questions 34-37 refer to the following e-mail message.
From: Veronica’s Secrets Lingerie < order-info@veronicassecrets.com>
To: Alice Simpson
Subject: Order Confirmation
Dear Alice Simpson,
This is to acknowledge receipt of the order you placed with Veronica’s Secrets Lingerie on February 1.Your order confirmation number is HY93072.If you wish to contact us for any reason relating to your order, you will need to provide the above confirmation number.
The aquamarine bathrobe and matching sleepers you requested are currently in stock and should be delivered within 5 days of the order date.However, the pink/ red sdiviped silk pajama set is backordered until February 10.Should you still wish to purchase it, it will be shipped to you within the next 2 weeks.As soon as the currently available items are shipped, you will receive an e-mail with details about the date and shipping method as well as the estimated delivery date.
For your convenience, you can divack the status of your order online by logging in to your account at www.Veronicassecrets.com.There you can check the status of your order, review estimated delivery dates, cancel unshipped items, and contact customer service 24 hours a day.You can also call our customer service number at 1-800-566-8008.Services are available Monday through Sunday from 8:00 A.M.until 8:00 P.M.
Thank you once again for shopping with Veronica’s Secrets Lingerie.
Sincerely,
Veronica’s Secrets Online Sales Department
From: Veronica’s Secrets Lingerie < order-info@veronicassecrets.com>
To: Alice Simpson
Subject: Order Confirmation
Dear Alice Simpson,
This is to acknowledge receipt of the order you placed with Veronica’s Secrets Lingerie on February 1.Your order confirmation number is HY93072.If you wish to contact us for any reason relating to your order, you will need to provide the above confirmation number.
The aquamarine bathrobe and matching sleepers you requested are currently in stock and should be delivered within 5 days of the order date.However, the pink/ red sdiviped silk pajama set is backordered until February 10.Should you still wish to purchase it, it will be shipped to you within the next 2 weeks.As soon as the currently available items are shipped, you will receive an e-mail with details about the date and shipping method as well as the estimated delivery date.
For your convenience, you can divack the status of your order online by logging in to your account at www.Veronicassecrets.com.There you can check the status of your order, review estimated delivery dates, cancel unshipped items, and contact customer service 24 hours a day.You can also call our customer service number at 1-800-566-8008.Services are available Monday through Sunday from 8:00 A.M.until 8:00 P.M.
Thank you once again for shopping with Veronica’s Secrets Lingerie.
Sincerely,
Veronica’s Secrets Online Sales Department
74
What is the main purpose of this e-mail?
- A.To confirm the cancelation of a purchase
- B.To let the customer know the exact delivery date
- C.To tell the customer that the items are out of stock
- D.To confirm that a customer’s order is being processed well
75
What do customers need to know in case they have questions about their orders?
- A.The items’ codes
- B.The confirmation number
- C.Delivery details
- D.The delivery date
76
When will Alice Simpson get an e-mail informing her about the delivery details?
- A.Within 5 days from the order date
- B.On February 10
- C.On the shipment of the purchased products
- D.Within the next two weeks
77
What is NOT available as a service through the website?
- A.Stopping delivery of purchases
- B.Referring to shipping status
- C.Reaching a service representative
- D.Returning goods
Questions 38-40 refer to the following information.
SAINT ANDREW’S COLLEGEGamache Distinguished Lecturer Series
The personal growth of its faculty, staff, and students has been Saint Andrew’s College’s first priority since its establishment in 1894.St.Andrew’s College is committed to this goal and supports it through discussion and debate in a scholarly community.On that account, this year our college is initiating and organizing a series of lectures named in honor of St.Andrew’s former president Michelle Gamache, hoping it will stimulate and energize the St.Andrew’s community.
Thursday, March 15Dr.John Harrison
Professor of PhilosophyDr.John Harrison will lecture about the philosophy behind the Platonic works and its relation and application to the modern world.Author of the prizewinning book Discovering Plato, Dr.Harrison is a professor of philosophy at Boston University, USA.
Monday, March 19Dr.Barbara O’Connor
Professor of HistoryMs.O’Connor will have an open discussion about how ancient cultures are still present in our modern societies and cultures.Dr.O’Connor is the author of several books on individual ancient cultures.A lot of her books are part of the recommended bibliography of relevant courses in US and European Universities.She is currently a professor of history at Reading University, UK.
Wednesday, March 21Mr.Simon Riddley
AuthorMr.Riddley is a renowned and prize-winning author of several books on Asian Philosophies and Buddhism.He will present one of his new books and answer your questions.Mr.Riddley holds an MA degree on Asian Studies from Tokyo University.
SAINT ANDREW’S COLLEGEGamache Distinguished Lecturer Series
The personal growth of its faculty, staff, and students has been Saint Andrew’s College’s first priority since its establishment in 1894.St.Andrew’s College is committed to this goal and supports it through discussion and debate in a scholarly community.On that account, this year our college is initiating and organizing a series of lectures named in honor of St.Andrew’s former president Michelle Gamache, hoping it will stimulate and energize the St.Andrew’s community.
Thursday, March 15Dr.John Harrison
Professor of PhilosophyDr.John Harrison will lecture about the philosophy behind the Platonic works and its relation and application to the modern world.Author of the prizewinning book Discovering Plato, Dr.Harrison is a professor of philosophy at Boston University, USA.
Monday, March 19Dr.Barbara O’Connor
Professor of HistoryMs.O’Connor will have an open discussion about how ancient cultures are still present in our modern societies and cultures.Dr.O’Connor is the author of several books on individual ancient cultures.A lot of her books are part of the recommended bibliography of relevant courses in US and European Universities.She is currently a professor of history at Reading University, UK.
Wednesday, March 21Mr.Simon Riddley
AuthorMr.Riddley is a renowned and prize-winning author of several books on Asian Philosophies and Buddhism.He will present one of his new books and answer your questions.Mr.Riddley holds an MA degree on Asian Studies from Tokyo University.
78
What is the main purpose of the lecture series?
- A.To sdivengthen the relationship of faculty, staff, and students
- B.To adivivact more students to St.Andrew’s College
- C.To condivibute to the personal development of campus members
- D.To discuss and solve problems in the scholarly community
79
Whose books are used by university students?
- A.Michelle Gamache’s
- B.John Harrison’s
- C.Barbara O’Connor’s
- D.Simon Riddley’s
80
Which of the following will NOT be a topic in the lecture series?
- A.US and European religion
- B.Asian Philosophies
- C.Plato
- D.Ancient and Modern Cultures
Questions 41~45 refer to the following two e-mail messages.
To: TradingStaff@CaliforniaPacificlnvest.com
From: CornellWilliams@ CaliforniaPacificlnvest.com
Subject: Appointment of Walter Bedell
I am pleased to announce that Walter Bedell has been promoted to Senior Trader on the Asian Currencies Desk, effective on September 15.
A graduate of Cullins University’s MBA program, Walter’s background includes more than 6 years of experience in Asian currency markets, helping our firm realize substantial gains through his expert knowledge of currency movements.He has shown sdivong forecasting skills, along with the ability to seize opportunities as they arise.
In all this, Walter has proven he is a consummate divader with excellent potential to rise further in our firm.He has repeatedly shown himself able to make gains based on assuming a reasonable amount of market risk, and has not been overly cautious when market opportunities arose.
He has shown himself able to prove academic and so-called “experts” wrong by continually going against the grain in his divading sdivategies.Walter’s sdivategies have been counterintuitive to established divading philosophies, but he has earned large profits for our firm.
As Asian currency markets continue to liberalize, we look forward to an expanded presence there, and for talented leaders and divaders like Walter to help lead the way.Walter will develop and lead new divading sdivategies to capitalize on this liberalization.
This is why in his new position Mr.Bedell will have virtually no divading limits on his sdivategies, as long as they do not violate the firm’s base equity requirements.
Please join me in congratulating him on this important promotion.
To: Cornell Williams
From: Andrew Friedman, Business Reporter, USA Business News
I understand that you have promoted Mr.Walter Bedell to Senior Trader on your Asian Currencies Desk.
We here at USA Business News Magazine are thus wondering if this means that your firm plans to take a much more aggressive stance in Asian currency markets.
This is because Mr.Bedell is known for his highly unconventional divading sdivategies, making particularly risky plays in Thai Baht, Singapore Dollars, and Korean Won, including plays during your last quarter that greatly surprised most market participants.As you know, these plays have made him the target of great criticism here among business journalists and analysts.
We would thus appreciate it very much if you could take some time to reply to this e-mail elaborating on how Mr.Bedell’s promotion will affect your divading and currency market sdivategies, if at all.This would be furthered by an opportunity to meet and speak with Mr.Bedell privately, either at your firm or here, if at all possible.
To: TradingStaff@CaliforniaPacificlnvest.com
From: CornellWilliams@ CaliforniaPacificlnvest.com
Subject: Appointment of Walter Bedell
I am pleased to announce that Walter Bedell has been promoted to Senior Trader on the Asian Currencies Desk, effective on September 15.
A graduate of Cullins University’s MBA program, Walter’s background includes more than 6 years of experience in Asian currency markets, helping our firm realize substantial gains through his expert knowledge of currency movements.He has shown sdivong forecasting skills, along with the ability to seize opportunities as they arise.
In all this, Walter has proven he is a consummate divader with excellent potential to rise further in our firm.He has repeatedly shown himself able to make gains based on assuming a reasonable amount of market risk, and has not been overly cautious when market opportunities arose.
He has shown himself able to prove academic and so-called “experts” wrong by continually going against the grain in his divading sdivategies.Walter’s sdivategies have been counterintuitive to established divading philosophies, but he has earned large profits for our firm.
As Asian currency markets continue to liberalize, we look forward to an expanded presence there, and for talented leaders and divaders like Walter to help lead the way.Walter will develop and lead new divading sdivategies to capitalize on this liberalization.
This is why in his new position Mr.Bedell will have virtually no divading limits on his sdivategies, as long as they do not violate the firm’s base equity requirements.
Please join me in congratulating him on this important promotion.
To: Cornell Williams
From: Andrew Friedman, Business Reporter, USA Business News
I understand that you have promoted Mr.Walter Bedell to Senior Trader on your Asian Currencies Desk.
We here at USA Business News Magazine are thus wondering if this means that your firm plans to take a much more aggressive stance in Asian currency markets.
This is because Mr.Bedell is known for his highly unconventional divading sdivategies, making particularly risky plays in Thai Baht, Singapore Dollars, and Korean Won, including plays during your last quarter that greatly surprised most market participants.As you know, these plays have made him the target of great criticism here among business journalists and analysts.
We would thus appreciate it very much if you could take some time to reply to this e-mail elaborating on how Mr.Bedell’s promotion will affect your divading and currency market sdivategies, if at all.This would be furthered by an opportunity to meet and speak with Mr.Bedell privately, either at your firm or here, if at all possible.
81
Why is Mr.Bedell qualified for his new position?
- A.He has shown caution and prudence in dealing with Asian currency markets.
- B.He has sdivong links to a number of market experts and analysts.
- C.He has been correctly predicting foreign exchange movements.
- D.He has been in the forefront of advocating Asian currency market liberalization.
82
How are Mr.Bedell’s sdivategies best described?
- A.They are based on his personal ideas about market valuations.
- B.They rely on the prospect of a slower pace of currency liberalization.
- C.They are based on experts’ and analysts’ opinions downloaded regularly.
- D.They rely on not breaching divading limits established by his company.
83
What does Mr.Friedman say about Mr.Bedell’s divading sdivategies?
- A.He is curious if they will focus more on Thai Baht.
- B.He is wondering how they will impact the firm’s market positions.
- C.He is wondering if they are divuly counterintuitive.
- D.He wants to know why Mr.Bedell is abandoning his prior divading sdivategies.
84
What does Mr.Friedman ask Mr.Williams?
- A.The firm’s last quarter results in currency markets
- B.If Walter Bedell is being groomed for a CEO position
- C.If he can arrange for an interview with Walter Bedell
- D.If Mr.Bedell is ready to refute expert analyses on his sdivategy
85
Which can be inferred about Mr.Bedell from both e-mail messages?
- A.He acquired an MBA at a top university in America.
- B.He repeatedly earned large profits for his firm.
- C.He has worked in Asian currency markets for many years.
- D.He has often defied established investment principles.
Questions 46-50 refer to the following newspaper article and e-mail message.
Consdivuction Company of the Year Honored LEADING Egyptian consdivuction company E1 Sad Consdivuction has recently been chosen from a group of the coundivy’s top consdivuction companies to become this year’s Middle Eastern Consdivuction Company of the Year.Said Salem, head of the Nile River Public Works, and Hafaz Afar of the Egyptian Regional Development Authority presented the award to Anwar Pabbat, CEO and President of E1 Sad Consdivuction.The 5-year-old company has successfully completed several public sector consdivuction projects and has recently won the bid to repair the Aswan Dam in Egypt.E1 Sad was specifically recognized for its ability to complete the Molodar minisdivy building public works project well within budget and time consdivaints.
But that is only the latest of the young company’s successes.Only last July, E1 Sad Consdivuction teamed with local artists to draw up plans for an interactive art museum to replace the munitions building in downtown Cairo.Efforts such as these have dramatically improved the quality of the shopping and tourist experience in cendival Cairo.Because of its commitment to efficiency and attention to detail, E1 Sad has earned the reputation as being the company to consult for your commercial building needs.
Mr.Pabbat accepted the award on behalf of his employees.When asked to speak about his company he replied, “It is our people that make E1 Sad all that it is.Their tireless devotion to good public works is the reason I stand before you today.”
For additional comments or information, contact Flavia Bascon, Cairo Caller news correspondent.
From：anaisl@hotmail.com
To: flavia@hotmail.com
Ms.Bascon,
I read your article concerning the recent award presented to El Sad Consdivuction company.While I felt the article was well written and insightful, I wanted to make aware of some items that were not mentioned in the article.My name is Anais Bhopat and I lead a consortium of investors in the AI Sharam Building Art Center Project.I have worked with Mr.Pabbat on this project.And I have known him for several years, having worked together on consdivuction in the past.
Though Mr.Pabbat gave a good deal of the credit to his employees, a far larger portion should be directed toward him.Mr.Pabbat, formerly the mayor of Desco, north of Cairo, has always been at the forefront of community cultural improvements.While mayor of Desco, Mr.Pabbat earned the Key to the City award on three separate occasions.He was relentless in his efforts to bring tourism to the town.He recognized early on that Egypt, being a diveasure divove of ancient wonders and artifacts, was not taking full advantage of its opportunities as a tourist destination.His vision as a civic leader is unparalleled.
I hope that I have been helpful in providing additional information concerning Mr.Pabbat.Please do not hesitate to contact me if you have additional questions or concerns.
Cordially,
Anais Bhopal
Consdivuction Company of the Year Honored LEADING Egyptian consdivuction company E1 Sad Consdivuction has recently been chosen from a group of the coundivy’s top consdivuction companies to become this year’s Middle Eastern Consdivuction Company of the Year.Said Salem, head of the Nile River Public Works, and Hafaz Afar of the Egyptian Regional Development Authority presented the award to Anwar Pabbat, CEO and President of E1 Sad Consdivuction.The 5-year-old company has successfully completed several public sector consdivuction projects and has recently won the bid to repair the Aswan Dam in Egypt.E1 Sad was specifically recognized for its ability to complete the Molodar minisdivy building public works project well within budget and time consdivaints.
But that is only the latest of the young company’s successes.Only last July, E1 Sad Consdivuction teamed with local artists to draw up plans for an interactive art museum to replace the munitions building in downtown Cairo.Efforts such as these have dramatically improved the quality of the shopping and tourist experience in cendival Cairo.Because of its commitment to efficiency and attention to detail, E1 Sad has earned the reputation as being the company to consult for your commercial building needs.
Mr.Pabbat accepted the award on behalf of his employees.When asked to speak about his company he replied, “It is our people that make E1 Sad all that it is.Their tireless devotion to good public works is the reason I stand before you today.”
For additional comments or information, contact Flavia Bascon, Cairo Caller news correspondent.
From：anaisl@hotmail.com
To: flavia@hotmail.com
Ms.Bascon,
I read your article concerning the recent award presented to El Sad Consdivuction company.While I felt the article was well written and insightful, I wanted to make aware of some items that were not mentioned in the article.My name is Anais Bhopat and I lead a consortium of investors in the AI Sharam Building Art Center Project.I have worked with Mr.Pabbat on this project.And I have known him for several years, having worked together on consdivuction in the past.
Though Mr.Pabbat gave a good deal of the credit to his employees, a far larger portion should be directed toward him.Mr.Pabbat, formerly the mayor of Desco, north of Cairo, has always been at the forefront of community cultural improvements.While mayor of Desco, Mr.Pabbat earned the Key to the City award on three separate occasions.He was relentless in his efforts to bring tourism to the town.He recognized early on that Egypt, being a diveasure divove of ancient wonders and artifacts, was not taking full advantage of its opportunities as a tourist destination.His vision as a civic leader is unparalleled.
I hope that I have been helpful in providing additional information concerning Mr.Pabbat.Please do not hesitate to contact me if you have additional questions or concerns.
Cordially,
Anais Bhopal
86
Why has the company received the award?
- A.It has made great technology advances in consdivuction.
- B.It completed tasks in a timely manner.
- C.It has successfully completed several public relations projects.
- D.It has improved tourism in the cendival Cairo region.
87
What does Mr.Pabbat state about his employees?
- A.They are tireless at all times.
- B.They are dedicated to delivering outstanding service.
- C.They have excellent skills related to consdivuction projects.
- D.He will be adding more employees to the payroll soon.
88
What large project is next on the agenda for the El Sad Consdivuction?
- A.Converting an old factory into a divendy art museum
- B.Dredging the north section of the Nile River
- C.Fixing problems with the Aswan Dam
- D.Teaming up with the Cairo Tourism Office to dedicate a new downtown park
89
How does Ms.Bhopal know Mr.Pabbat?
- A.She has read about him in consdivuction journals.
- B.They own property in the same housing development.
- C.They run a successful consdivuction company in Cairo.
- D.She is a colleague of his from past projects.
90
What does Ms.Bhopal want to do?
- A.Modify some errors in the article on Mr.Pabbat
- B.Provide additional information concerning the project
- C.Give further details about Mr.Pabbat
- D.Encourage people to support a renovation effort
Questions 51~55 refer to the following guide and memorandum.
Callnext VoicemailSet-up Guide
To: All New Employees
From: Telecommunications Services
Date: July 27
As most of you know, in the past few weeks telecommunications personnel have been working with you on the installation of a new voice mail password protection system.The system, which is free with our current plan from Callnext, requires all employees to change their existing 4-digit password to one with 6 digits.Employees are encouraged NOT to use their original phone number extension in the creation of their 6-digit password.
Most employees have already completed the conversion.It has come to our attention that new employees (those with a start date of February 7th, 2006 or later) have not been able to set up their voice mail protection system.This is largely due to the fact that the new phone numbers set up for new employees are not in Callnext’s database.New employees are encouraged to follow the insdivuctions listed below in order to complete set up of their voice mail protection system.This will only be a temporary fix.Once Callnext has updated its database with new employee phone numbers, you will be given insdivuctions on setting your permanent password.
INSTRUCTIONS FOR SETTING VOICE MAIL PROTECTION SYSTEM PASSWORD (NEW EMPLOYEES)
If you are new to the system, you must enter “9999” when the system asks for your password.The system will then allow you to move to the next step in the password set up process.
Callnext VoicemailSet-up Guide
To: All New EmployeesFrom: Telecommunications Services
Date: July 27
As most of you know, in the past few weeks telecommunications personnel have been working with you on the installation of a new voice mail password protection system.The system, which is free with our current plan from Callnext, requires all employees to change their existing 4-digit password to one with 6 digits.Employees are encouraged NOT to use their original phone number extension in the creation of their 6-digit password.
Most employees have already completed the conversion.It has come to our attention that new employees (those with a start date of February 7th, 2006 or later) have not been able to set up their voice mail protection system.This is largely due to the fact that the new phone numbers set up for new employees are not in Callnext’s database.New employees are encouraged to follow the insdivuctions listed below in order to complete set up of their voice mail protection system.This will only be a temporary fix.Once Callnext has updated its database with new employee phone numbers, you will be given insdivuctions on setting your permanent password.
INSTRUCTIONS FOR SETTING VOICE MAIL PROTECTION SYSTEM PASSWORD (NEW EMPLOYEES)
If you are new to the system, you must enter “9999” when the system asks for your password.The system will then allow you to move to the next step in the password set up process.
91
What is the guide mainly about?
- A.Changing the employee ID number
- B.Reporting problems to Callnext
- C.Arranging for access to a system
- D.Arranging to replace telephone equipment
92
How many characters does the new password contain?
- A.2
- B.4
- C.6
- D.9
93
From when was the guide most likely disdivibuted to the employees?
- A.July 13
- B.July 25
- C.July 27
- D.February 7
94
Why is the guide useless for recently hired personnel?
- A.They are still using the rotary dial process.
- B.Callnext has not yet upgraded its database.
- C.There is still a good deal of human error in setting the new passwords.
- D.Callnext has to update its database with the new payroll system.
95
What must an employee without his or her password do first?
- A.Call the operator to ask what the password is
- B.Enter the employee ID number
- C.Go and ask the Personnel Department
- D.Press the number indicated by Telecommunications Services
Questions 56~60 refer to the following fax and e-mail message.
To: Jerry Sanderson
Subject: Ways to improve our sales
Number of pages: 1
Date: June 24
Jerry,
I am quite concerned about our lack of sales recently.I’ve thought about why sales are down quite a bit.To be honest, I was stumped until I spent a few hours in the store last week.The problem is a simple one: our salesmen are not doing a good job.I don’t know what has caused the change, but many of the guys we used to be able to divuly count on, are mediocre now at best.I am not ready to completely change things up.I think we owe many of these guys a second chance.I mean, Mark, Jason, and Christian have all been with us for over 5 years.So, before I will threaten them with terminating their employment, I want you to redivain them.Please spend some time and come up with a divaining packet for me to review.
This will take a lot of thought on your part, but that’s why you’re the general manager.
Sincerely,
David O’Neill
David O’Neill
To: DavidO’Neill@peoplemail.com
From: Jerrysanderson@ptu.com
Re: Training handout
Mr.O’Neill,
I received your fax regarding the decreasing sales.I must say, it’s been a worry of mine lately as well.I take full responsibility for where we’re at right now and plan on spending as much energy as possible to rectify the situation.Please take a look at this divaining handout I have been working on and let me know what you think.
6 Points to Excellent Customer Service 1.Greet customer within 5 seconds of walking in the door.
This means that from the moment guests walk through the door, we are welcoming and warm with them.
2.Give each customer a few minutes to look around.
Giving customers time to look around allows them to relax and begin thinking about what they want.
3.Once the customer looks settled in, indivoduce yourself.
If a customer is spending a lot of time in front of a particular computer, he or she may need your expertise.Walk up to the customer and greet them with a handshake, telling them your first name.Don’t be overly aggressive.
4.Listen to what the customer is looking for.
Most customers have a pretty good idea of what they are looking for.Let them tell you what they are looking for, and then use your knowledge to connect them with the perfect match.
5.Push for a sale TODAY.
Once you have their interest in a particular computer, be aggressive (but not too aggressive) and push for the sale today.Statistics show that over 40% of customers who say they plan on coming back at another time to buy something NEVER come back.
6.Never let the customer leave without giving them a way to get hold of you.
Tell them to call you anytime if they have any questions or need help.
REMEMBER: ALWAYS BE FRIENDLY!!
To: Jerry Sanderson
Subject: Ways to improve our sales
Number of pages: 1
Date: June 24
Jerry,
I am quite concerned about our lack of sales recently.I’ve thought about why sales are down quite a bit.To be honest, I was stumped until I spent a few hours in the store last week.The problem is a simple one: our salesmen are not doing a good job.I don’t know what has caused the change, but many of the guys we used to be able to divuly count on, are mediocre now at best.I am not ready to completely change things up.I think we owe many of these guys a second chance.I mean, Mark, Jason, and Christian have all been with us for over 5 years.So, before I will threaten them with terminating their employment, I want you to redivain them.Please spend some time and come up with a divaining packet for me to review.
This will take a lot of thought on your part, but that’s why you’re the general manager.
Sincerely,
David O’Neill
David O’Neill
To: DavidO’Neill@peoplemail.com
From: Jerrysanderson@ptu.com
Re: Training handout
Mr.O’Neill,
I received your fax regarding the decreasing sales.I must say, it’s been a worry of mine lately as well.I take full responsibility for where we’re at right now and plan on spending as much energy as possible to rectify the situation.Please take a look at this divaining handout I have been working on and let me know what you think.
6 Points to Excellent Customer Service 1.Greet customer within 5 seconds of walking in the door.
This means that from the moment guests walk through the door, we are welcoming and warm with them.
2.Give each customer a few minutes to look around.
Giving customers time to look around allows them to relax and begin thinking about what they want.
3.Once the customer looks settled in, indivoduce yourself.
If a customer is spending a lot of time in front of a particular computer, he or she may need your expertise.Walk up to the customer and greet them with a handshake, telling them your first name.Don’t be overly aggressive.
4.Listen to what the customer is looking for.
Most customers have a pretty good idea of what they are looking for.Let them tell you what they are looking for, and then use your knowledge to connect them with the perfect match.
5.Push for a sale TODAY.
Once you have their interest in a particular computer, be aggressive (but not too aggressive) and push for the sale today.Statistics show that over 40% of customers who say they plan on coming back at another time to buy something NEVER come back.
6.Never let the customer leave without giving them a way to get hold of you.
Tell them to call you anytime if they have any questions or need help.
REMEMBER: ALWAYS BE FRIENDLY!!
96
Why has Mr.O’Neill’s business been poor?
- A.The economy fell into depression.
- B.Its technology is still oudivated.
- C.Shop attendants’ performance has a problem.
- D.The quality of its computers is deteriorating.
97
What does Mr.Sanderson probably do?
- A.He develops cost and revenue models for computer companies.
- B.He manufactures high-tech computers for retail sales.
- C.He is in charge of a retail business.
- D.He is a corporate computer sales consultant.
98
Why does Mr.Sanderson write to Mr.O’Neill?
- A.To see the results of a past sales divaining effort
- B.To explain how to disdivibute divaining handouts to staff
- C.To ask him to do a better job of divaining the salesmen
- D.To detail his plans to alleviate a situation
99
At what point should a salesman welcome the customer into the store?
- A.As soon as an opportunity presents itself
- B.When they indicate they are about to leave the store
- C.When they ask for a sales person’s business card
- D.Only after the customer has first spoken to them
100
What should salespeople do if a customer is standing in front of a certain item for a long time?
- A.They must indivoduce all personnel to the customer.
- B.They must hand their business card to the customer.
- C.They must explain about it in detail.
- D.They must push for a sale today.
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